In Home Care

We understand that it is a big step to appoint a

Care at Home Agency for the first time,

our founders were in your very position. We know….

These are the factors that A Class Care believes to be important and sets us apart from the others.

Client Happiness First

We pride ourselves on putting a client’s happiness at the forefront of everything that we do. Our directly employed carers are encouraged throughout our 3-month training programme to think of the client first & foremost and to go the extra mile whenever possible.

Regular Client / Family Meetings

We hold regular meetings with the client and other key people involved in the care plan. Our objective is to gain feedback and implement suggestions for improvement. With constant communication between the relevant parties you can be assured that the highest standards of care are being made available at all times.

Carer Training Standards

To ensure we constantly deliver a high-quality service, A Class Care only appoints experienced carers. When we recruit new employees, they are required to participate in a comprehensive 12 week ‘Skills for Care’ training program. As a result, families have peace of mind that all carers from A Class Care are fully trained and assessed before they are matched to client assignments.

Flexibility

We tailor all care packages to the needs of the individual, high quality 24hr live-in care or night care services.

Regulation & Inspection

A Class Care is regulated and inspected by the Care Quality Commission (CQC). They regularly assess us against national criteria in the following areas:

 Treating people with respect and involving them in their care

 Providing care, treatment & support that meets people’s needs

 Caring for people safely & protecting them from harm

 Staffing

 Management

Our most recent inspection was in January 2014[KJ1] when the inspector found that A Class Care was fully compliant and met all of the required standards. Click here for a copy of our latest report.

Extra Peace of Mind – The Log Book

Our goal is to provide clients and their families with peace of mind. All A Class Care clients are provided with a daily log book to ensure this. The log book is placed within the home and can be accessed at all times. The daily log book details every aspect of care given on any day. Examples of some of documents included in the folder are:

 A Daily journal detailing duties that were performed on that day

 Risk Assessments

 Daily Activities

 Diary of their food and drink intake

 Domestic duties performed

 Medication Log book

 Statement of purpose

Technology – Electronic Monitoring

We invest in technology wherever possible to add to the standards of service. Our systems are all transparent so family members and clients can see every aspect of the care provided

Importantly A Class Care can advise on care and funding options for your individual circumstances.

Please contact a member of our friendly team for an initial discussion on 01223 864066 or use our contact form.

National Code of Practice

A Class Care observes the United Kingdom Homecare Association (UKHCA) Code of Practice which highlights standards of care, client rights and welfare and operates a recommended client complaints procedure.

We Take Feedback & Act Upon It

To ensure that we are constantly meeting the needs of our clients, A Class Care has a feedback policy. This drives constant feedback from clients and ensures we are continuously monitoring our quality of service.

A Class Care can advise on care funding options for your individual circumstances.

Please contact us for an initial discussion on 01223 864066 or use our contact form.