Why Us as Your Care at Home Agency?
We understand that it is a big step to appoint a Care at Home Agency for the first time.
These are the following factors that A Class Care believes to be important and sets us apart from the others.
Client Happiness First
We pride ourselves on putting a client’s happiness at the forefront of everything that we do. Our retained carers are encouraged throughout our 3 month training programme to think of the client first & foremost and to go the extra mile whenever possible.
We offer a wide range of care plan options that start from phone based contact plans right through to 24hr live-in care. If your circumstances change, A Class Care has the ability to change and adapt to ensure that the very best care will be continuously provided in the home.
Regular Client / Family Meetings
To ensure that we providing a service to meet the exact needs of our clients, A Class Care holds regular meetings with the key people, obtain feedback and implement suggestions for improvement. With constant communication between the relevant parties you can be assured that the highest standards of care are being made available at all times.
Carer Training Standards
To ensure we constantly deliver a high quality service, A Class Care only appoints experienced carers. When we recruit new employees they are required to participate in a comprehensive 12 week 'Skills for Care' training program. As a result, families have peace of mind that all carers from A Class Care are fully trained and assessed before they are matched to client assignments.
Regulation & Inspection
A Class Care is regulated and inspected by the Care Quality Commission (CQC). They regularly assess us against national criteria in the following areas:
- Treating people with respect and involving them in their care
- Providing care, treatment & support that meets people's needs
- Caring for people safely & protecting them from harm
Our most recent inspection was in January 2014 when the inspector found that A Class Care was fully compliant and met all of the required standards. Click here for a copy of our latest report.
Extra Peace of Mind - The Log Book
Our goal is to provide clients and their families with peace of mind. All A Class Care clients are provided with a daily log book to ensure this. The log book is placed within the home and can be accessed at all times. The daily log book details every aspect of care given on any day. Examples of some of documents included in the folder are:
- A Daily journal detailing duties that were performed on that day
- Risk Assessments
- Daily Activities
- Diary of their food and drink intake
- Domestic duties performed
- Medication Log book
- Statement of purpose
National Code of Practice
A Class Care observes the United Kingdom Homecare Association (UKHCA) Code of Practice which highlights standards of care, client rights and welfare and also operates a recommended client complaints procedure.
We Take Feedback & Act Upon It
To ensure that we are constantly meeting the needs of our clients, A Class Care has a feedback policy. This drives constant feedback from clients and ensures we are continuously monitoring our quality of service.
Technology - Electronic Monitoring
A Class Care invests in technology wherever possible to add to the standards of service. A good example of this is the electronic monitoring unit kept within the client care folder. This monitors visits whereby our carers and required to log in on arrival and logout when the care visit ends. At the end of each month the client or their families can see the times of the care calls. This adds peace of mind that all care calls are been properly attended in accordance with the agreed plan.
Our systems are all transparent so family members and clients can see every aspect of their care performed on each day.