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Satisfaction Survey Results

Home Care in Cambridge & Live In Care

Home Care in Cambridge & Live In Care

Don't just take our word for it. Find out what our clients think.

A Class Care always strives to improve our Live In Care services and the only way we can achieve this is by finding out what our customers think. Here you will find the results of our recent survey.

Persons completing the survey 

36.8% was completed by the Client

5.3% was completed by the Carer on behalf of the Client

31.6% was completed by a family member on behalf of the Client

26.3% was completed by other – this could be a friend, private cleaner etc.

Dignity & Respect 

94.8% of clients or their representatives have stated their carers treat them with dignity and respect and 5.3% thought that they were fair. We are ecstatic to see that our carers treatment of our clients is consistent with the ethos of the Company. We consistently reinforce the message that our clients are our family and are to be treated as such.

Continuity of Care

Collectively, we have scored 94.4% Excellent or Good. This is a fantastic achievement and we are extremely happy with this response. The Coordination team have worked hard to ensure that our clients receive the same and regular carers. To ensure that we meet that objective we consistently ask the clients how they feel about the carer. We are pleased that this has been effective, and we will continue to increase our efforts in this area.

Choice and involvement 

Excellent response rate with the clients and their representative scoring a collective rate of 94.4% being Excellent and Good.  We are extremely pleased to see that we are providing an inclusive service and clients are involved in all aspects of their care. This figure is in line with dignity and respect which demonstrates A Class Care strength is providing person centered care. Whilst the figure is pleasing, we do not want to become complacent and efforts will be continued to be made to provide an comprehensive service.

Would you refer A Class Care to your friends and Family 

A staggering 100% of clients said Yes. This is fantastic and consummate to the efforts that both the carers and office staff have made. We are really proud of team and we can honestly say they work incredibly hard to meet the exacting needs and standards of our clients. Well done guys and thank you to the client who have entrusted A Class Care with their care.

Please contact our friendly and helpful team on 01223 864 066 if you would like to find out more or email info@aclasscare.co.uk

 

 

 

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