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We did it! 447,234 steps! Ipad’s for our clients – Thank you

Mental Health Week

Mental Health week was from the 18th to the 24th of May 2020. It was a crucial week that helped recognise the importance of keeping your mind healthy and ensuring that the right support services were both available and accessible. We at A Class Care had worked alongside the charity Mind to promote positive well-being outcomes.

During COVID – 19 and self-isolation a number of people had been feeling an arrange of emotions including stress and anxiety. Some of these ailments had been long standing or had been in response to the uncertain times we had been facing.

There is a general view that anxiety mainly effects the younger generation. However, having worked in the care industry for some time we are seeing more and more elderly clients feeling anxious and ultimately withdrawn. These feelings have been exacerbated by the self-imposed isolation.

With the government guidelines stating that vulnerable groups must self-isolate it means that some of our clients have become disconnected from their loved ones. This can further fuel anxiety and depression. Statistics have shown that the biggest mental health impact on the elderly is loneliness. Our Team at A Class Care recognised this and wanted to change the narrative and provide our clients with an opportunity to stay connected with their loved ones without leaving their home.

We had therefore arranged a charity event where all staff members were required to walk a minimum of 5000 steps per day from the period of 18th to 24th May. Our goal was to take 300,000 steps during mental health week. We are pleased to announce that we had managed to achieve 447,234 steps. Our Branch Manager Jane Palmer had come up as the “Top Stepper” as she had walked a whopping 88,808 steps in just 7 days.

In response to Janes achievement she has advised that “ I feel it is excellent to promote Mental Health week as this is often something people are reluctant to speak about. By speaking about Mental Health, it enables people to realise that they can share how they feel and they may not be alone in their situation or aware of support available to them”. When asked how she managed to rack up so many steps she said “taking care of my Lama’s. They are animals that I adore”

The Operations Director was quoted as saying “promoting mental health well-being does not stop but continues on a daily basis. We will do our upmost to care for both our clients and staff”. Mercy Canning, Operations Director.

From the funding that we have received from our Charity event we have purchased iPad’s for our clients. Jane has arranged for our client’s to be presented with this new peace of technology and our carers will support our clients with staying connected with their family members.

We will be watching the great things that our client can achieve with this new equipment and the positive changes on their well-being. We will be updating you all with the lovely photos and feedback received.

We would like to thank everyone for their contributions and helping to keep our clients connected.





Ipswich Live In Carer

Mental Health Week – Raising Money for the elderly

As featured in the Bedford Independent

Home care staff at Brickhill’s Class Care are taking on the task of walking 280,000 steps during Mental Health Awareness Week to fundraise for their residents.

A Class Care provides 24-hour live-in care for elderly residents in their own homes, many of whom are experiencing loneliness after being estranged from their loved ones during the lockdown.

“During the COVID pandemic, we have recognised that a number of our clients have experienced extreme loneliness and families have felt an extreme level of guilt and anxiety with not being able to see or care for their loved ones,” explained Mercy Canning of A Class Care.

“We want to encourage safe interaction and we are therefore raising money to purchase iPads and Facebook pods for our clients that are unable to have contact with their family members.”

Mental Health Awareness Week is from 18 – 24 May and the A Class Care team will be working alongside Mind to help raise awareness of mental health issues among the elderly. Their aim is to raise £500 by eight members of the team completing the challenge throughout the week.

“Our Care team have vowed to complete 280,000 steps during mental health week to raise mental health awareness including anxiety, the implications on loneliness and depression with the elderly,” said Mercy.

“Research has shown that loneliness or being estranged from a person’s loved one can cause a number of physiological and emotional health issues; including Alzheimer’s, cognitive disease, anxiety and depression.

“If we can work together to raise awareness of this especially during this time and we can raise enough money to purchase iPads to keep people connected we will be doing our service to our community.”

You can donate to the fundraiser here.

What do Live-In Carers Do?


What do Live-In Carers Do?

 What are the duties of a Full Time Carer?

The role of a live-in care worker is to enable clients to remain securely and comfortably within their own homes. The daily duties are tailored around the needs of the client, providing a
1-2-1 bespoke service that meets their individual needs.

A Carer’s role is to ensure a person’s continued quality of life and they are there to fit into the client’s daily routine. Some of the duties that carers perform include bathing, washing, dressing, assistance with personal and oral hygiene, toileting and maintenance of personal appearance including shaving or applying makeup.

PA Assistance

Some of our clients find it difficult to run errands. Live-in carers will provide support with collecting medication from the pharmacist, coordinating appointments with the GP, accompanying clients to medical appointments, posting letters, writing letters, or even sending that important email. A daily routine is essential.

Medication Management

Live-in carers can support clients with administering medication. They work alongside GP’s and hospitals to make certain that they have the correct medication, dose, and supply at the client’s home. Live-in carers take responsibility for the management of medication in all respects. Some clients may have a degenerative disease that prohibits them from taking the medication safely. Support is given to the client ensuring that medication is taken safely and correctly.

Carers should receive ongoing and robust medication training that includes competency assessment before they are able to administer medication. This is overseen by a dedicated Quality assurance assessor.

Medical Conditions

People that are Living with a Terminal illness, Alzheimer’s, Dementia, Parkinson’s, Multiple Sclerosis will receive support and care from compassionate, skilled, and trained Carers. Trained carers will provide specialist care to individuals in the comfort and familiar surroundings of their own homes, whilst additionally offering emotional support and reassurance to their family.

Our professional Live-In Care team, led by our Quality Care Assessors, can undertake tasks such as managing PEG feeds, Stoma bags and catheters. Our Live-In Carers will liaise with medical professionals to share important information, report changes of symptoms or request Health Care Equipment e.g. arrange a hoist. This service will enhance our client’s quality of life and enable them to live independently at home.

Domestic Duties

A Live-in Carer can perform a wide range of domestic duties. Their tasks can include:

  • Washing the dishes
  • Changing and cleaning bed linen
  • Making the beds
  • Laundry and ironing
  • Prepare shopping lists / Collect shopping
  • Wash and clean away dishes
  • Prepare/ clean dining area
  • Arranging and attending short- or long-term trips

Dementia and Alzheimer’s Care

Living with Dementia can present a number of challenges. Caring for a loved one also presents some challenges which can be scary, frustrating, and demanding. Our Live-In Carers are trained to provide a specialist service using specifically designed techniques to help engage with the clients and keep them mentally stimulated. Our carers have a compassionate and care led approach that preserves our client’s dignity and independence.


Quality Care means that our Live-In Carer’s understand and promote a healthy balanced diet that meets the client’s individual needs. We understand that clients have a range of nutritional needs including religious, ethnic, and medical requirements that we must cater for in order to enhance their overall wellbeing.

Different medical conditions will require unique nutritional needs. Clients with Dementia may require meals prepared on different coloured plates, modified portion sizes or puréed diet due to swallowing difficulties. Our Live-In Carers understand varying needs, nutritional support is constant ensuring clients remain healthy.

Companionship and support

One of the many benefits of Live-In Care is that you have someone with you offering support, encouragement, and engagement. Our Live-In Carers help to increase their overall quality of life. They take the time to sit with the clients to complete puzzles, games or just take time to sit and talk over a cup of tea. Knowing that someone else is in the home can increase an individual’s morale and wellbeing not to mention offering peace of mind.

Live-In Care provides Security and Peace of Mind

Live-In Care is designed to give people peace of mind that their loved one is being looked after within the comfort, security and the familiar surroundings of their own home. Any concerns will be immediately responded to by a trained professional and supportive organisation.

Find out more about our Live-In Care service and the benefits that it provides by clicking here. Or you can speak to our friendly team today by contacting us on 01223 864 066





COVID-19 – Live In Care Can Help

Live In Care during COVID-19

A Class Care is committed to providing care solutions that are both safe and will protect our client’s during this difficult time.

Who is at risk

The PHE is encouraging clients that are considered high risk to remain at home.

People at higher risk include those who are over 70, regardless of whether they have a medical condition or not, and people under 70 with any of the following underlying health conditions:

  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis, chronic heart disease, such as heart failure, chronic kidney disease, chronic neurological conditions, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy, diabetes. You can find a full list by clicking here.

It is really important that those clients that are of age and are in a high-risk category must keep themselves safe. The NHS, Public Health England and the World Health Organisation (WHO) who have urged those more vulnerable, to take precautionary measures such as avoiding non-essential travel and to seek help wherever possible.

There maybe circumstances, where you (main carer or a loved one) is self-isolating because you might be in the high category group. In which case care support maybe required. It is important that people are not alone during this critical time (read blog about loneliness) and still receive vital care. Our Live In Care service can help.

A Class Care Live In Care – How Can It Help You

Live In Care is the safest care option available. Our carers will remain in the home for 24 hours per day 7 days per week and they have no interaction with other people. This therefore significantly reduces the risk of cross contamination. Residential care homes have their place. However, there is still a risk of a number of carers visiting a number of different clients within the home. Also, clients would like to remain within the familiar surroundings of their home.

What are the benefits of Live In Care?

  1. 121 Care – The carer will be able to provide all aspects of daily care including shopping, administering medication and support with personal care. Giving, you and your loved one confidents that around the clock care is being provided at in the comfort of their own home.
  2. Priority shopping – We have a list of local food providers that will provide our carers with priority access to food and essentials. Therefore, they will always be in receipt of the things that they need and in some cases the providers will deliver the weekly shopping directly to the home.
  3. Medication – The pharmacist will deliver this safely to the home and the carer will ensure that the correct quantity has been received.
  4. Domestic duties – The carer will ensure that the domestic duties are completed including following the company’s strict infection control policy.
  5. Self-Isolation – Having companionship, ongoing to support during a period of self-isolation is vitally important. Our carers will support our clients with Face Timing loved ones so they do not miss the people that they care about.

Hospital Discharge

It important for the NHS to be supported during this time. We are currently supporting several local hospitals with safely discharging patients into our care.  This includes providing our Live In Care services with as little as 24 hours’ notice. We will ensure that a full care needs assessment is completed and arrange for an experienced carer to provide bespoke support. If your loved one is in hospital and needs immediate care, you can contact our friendly care team today.

We appreciate that the COVID-19 has had an impact on some people and their daily lives. However, we are here to help, and our specialist COVID-19 team are able to provide comprehensive guidance and support. If you have a specific question relating to COVID-19 you can email us at alternatively contact our team on 01223 864 066

COVID-19 – A Class Care’s support

A Class Care are working to ensure that we are keeping you, your loved one’s and our community safe. The government has recognized that social care is fundamental to many people out in the community and recognize that support should be readily available. Our efforts and attention has been focused on making sure you are safe.

We wanted to assure you and our future clients that we will be continuing with our normal business functions. We have a robust business continuity plan in place, which is reviewed daily, to ensure that we can minimize the risk of cross contamination. Our proactive approach will help to ensure that we are creating a safe and effective delivery of our services to you.

To reassure you, the following actions have been taken:

  • We have an ACCRT ( A Class Care Rapid Response Team) this are additional carers who are on standby to provide care in an event of an emergency.
  • We have increased our recruitment efforts. All candidates will be subject to the same rigorous checks including DBS( Police checks) and reference checks. This will ensure that we can support not just A Class Care’s clients but other providers. We are extending our resources to hospitals, other care agencies and residential services.
  • All staff have received infection control training and regular updates to keep themselves & our clients safe.
  • We have an FAQ section for clients or their families in case they have additional concerns or questions
  • A dedicated Health & Safety Committee has been set up that will provide sound advise and support to not just the carers but anyone else concerned.
  • All our clients and carers have received PPE including Hand Sanitizers. We have received additional stock to ensure safe hygiene practices are being continually observed
  • Posters on hand hygiene has been placed all over the offices and distributed to the carers
  • Prioritizing Live In Care services to reduce cross contamination
  • All carers have been asked to remain at the property to avoid different carers visiting. Again, to reduce the risk of cross contamination We have advised our clients, professionals and family members to reduce visits. This will help to reduce the risk of cross contamination.
  • Joint working with grocery providers and volunteer services in the community to provide basic provisions to clients that are self-isolating.
  • We are also offering support to families with children that are self-isolating including issuing resources that will help with home schooling.

We appreciate that a number of you may have concerns not only about yourself but for your loved ones. We are happy to help answer any questions and to support you in any way that we can. If you have any questions, you need some advise or guidance, then please contact our Health & Safety Lead or call us on 01223 864 066


Stay Safe – Coronavirus

A Class Care would like to ensure that we are providing you with information that keeps you or your loved one is safe at home. There has been a lot of information in the public domain. However, we would like to update our clients on our Business Continuity plan and what support will be putting in place for both the carers and clients. A Class Care has formed a Crisis Management team that has devised a plan to manage the potential outbreaks. We are closely following the HSE ( Health & Safety Executives) World Health Organisation, NHS guidelines and the Department of Health and Social Care guidelines (DHS).

If you have visited a number of countries such as:

  1. China
  2. Northern Italy
  3. Special Care Zones in North Korea
  4. Hong Kong
  5. Japan
  6. Macau
  7. Malaysia
  8. Singapore
  9. Taiwan
  10. Thailand

You may be  required to self isolate yourself. Following this link if you feel that you maybe at risk

The symptoms of the Coronavirus COVID-19 are as follows:

  1. Difficulty in breathing
  2. A cough
  3. A fever

We have provided you with some guidance notes that is applicable to the care industry.

The DHSC guidelines indicates that it "remains very unlikely that people receiving care in a care home or the community will become infected".

The DHSC has advised care agencies that "there is no need to do anything differently in any care setting at present". However, care staff are being asked to wash their hands frequently with soap and water, or use alcohol sanitiser, to help prevent the spread of respiratory viruses, especially after taking public transport.

All care staff have been reminded to cover coughs or sneezes with a tissue, then throw the tissue in a bin, and we have instructed staff that may feel unwell to stay at home and not attend work.

A Class Care has a robust hygiene and etiquette policy that includes the following:

  1. Wash hands before leaving home; on arrival at work; after using the toilet; after breaks and sporting activities; before food preparation; before eating any food, including snacks; before leaving work and on arrival home
  2. Avoid touching eyes, nose, and mouth with unwashed hands
  3. Clean and disinfect frequently touched objects and surfaces.

If you or a loved one have questions about the Croner Virus then please contact Mercy Canning - Health & Safety Lead. If you are worried about your symptoms please

call NHS 111. Please do not go to their GP or other healthcare environment. Should there be further developments we will update this site and contact our clients directly. 

A Class Care – Harpur Centre Bedford

We are pleased to announce that A Class Care will be meeting and speaking to guests about our wellbeing service. Our wellbeing service is to promote peoples rights of staying in their own homes for as long as possible. We are going to speaking to guests about:

  1. How to fund your care
  2. What are the alternative services to Live In Care
  3. What happens if you or your loved one loses capacity in the future
  4. Where can you access support services that can help a love one stay at home
  5. What is Live In Care and how it can help you or a loved one especially if your a informal carer
  6. What is respite care - how that can support you if you or a loved one if you would like to take a break.

This will be both casual and informative day.

How to find us.

We will be at the Harpur Centre, Bedford on Friday, 27th February from 8AM until 5PM. We will be based near Fraser Heart Jewelers. Pop down and ask us some questions. We will be more than happy to help. If you want to call ahead then please contact our friendly care team on 01223 864 066. or email us at


A Class Care – Radio Feature

We had a wonderful time at Bedford, Hospital Radio station. Thank you so much for Geoff and Sue for having our Operations Director Mercy Canning as a guest speaker. As some of you maybe aware, A Class Care now has a Branch in Bedford based in Brickhill. Its exciting to be extending our care services to the county of Bedford.

A Class Care has a goal this year to promote the benefits of people remaining independently within their own homes. We are therefore reaching our to as many people as we can to talk to them about how Live In Care, Respite Care and Night Care can make a difference to an individuals overall wellbeing.

During the interview Mercy Canning had expressed that "people only seem to know about hourly care in the community and residential care but they don't know about the care in the middle. It is therefore our responsibility to make people aware so patients and their family members can make an informed choicewhen selecting care. And not a choice they later regret as they did not have all the information available to them". Mercy had spoken to an individual recently who had agreed with her mother to stay in a residential care home. However, had she known Live In Care existed she would have most certainly taken that option.

We want to work with Gp's, Commissioners, Social Workers and any other agencies to ensure that they promote services that works in the clients best interest and not go for the easiest option. Residential care does have its place especially if there is a nursing or clinical need. However, all options should be explored. The Company Directors will be up and down the country promoting Live In Care services and will be a guest speaker on a number of radio stations so please stay tuned.

What are the benefits of a Live In Carer I hear you say? Well, here are just a few benefits.

  1. People have autonomy over their own care and routine. They can go to bed when they like, eat what and when they like. The only schedule they have is their own. The carer is there to support the clients schedule and make sure they are safe within their own homes.
  2. Family and friends can visit or call whenever they want to. Its not like a hospital when visiting hours are set at a specific time.
  3. Our clients can remain within the familiar surroundings and the comfort of their own homes. Many people have raised their children within their homes and the sight/ smell brings back familiar memories. It gives people a sense of familiarity and security.
  4. You have the same and regular carer. You get to know the carer, build up a rapport and relationship with them. They do become friends.
  5. Family members have peace of mind. You may have a son, daughter or loved one that might live abroad. They can have a peace of mind that the person they love is being looked after safely at home.

There are so many added benefits of having a Live In Carer. If you want to find our more then you can always give our friendly Care Team a call on 01223 864 066

Stay tuned for our next radio appearance.

A Class Care -Home Care Business Award

A Class Care Home Care Provider our proud to announce that they were this years Finalist for the Medium Business of the year award. The local  award looks at customer service, client relationship experience and business development. The award ceremony was held at Ely Cathedral and A Class Care was presented with a certificate confirming their top place. Mercy Canning, Company Director was quoted as saying

"We are all so proud of the team and everyone that has contributed to both the success and growth of A Class Care. We will continue to strive to put our clients first and ensure that we recruit the right people to achieve this. The growth and development of the service allows many others to receive the benefits of our service enabling our clients or others to remain in their homes for longer......A Class Care was started because we want to look after our clients like our parents. We aim to take this mission throughout the UK" .

Nicky Jones, Company Director " Our team has worked with both dedication and passion to meet the needs of our clients and their families. Their needs will always come first. We  consistently strive to achieve excellent customer satisfaction and experience . This is only achieved by our dedicated staff who are committed to making a difference and improving the lives of others. We cannot accept this award in isolation but recognize the hard work of our carer's and office staff."

A Class Care is currently working on a business strategy plan to extend our Live In and Home Care services to other client groups. This is an exciting year for A Class Care and we are looking forward to the future.

Dementia Vitual Reality Tour Bus

I am pleased to announce that A Class Care have teamed up with Train2Care to offer you a Free virtual reality dementia experience. I have attached our poster for your reference. This course is aimed at professionals, care givers or family members that have some contact with clients with Dementia.

We are aiming to promote the awareness of Dementia by providing an empathetic and sensitive approach to Dementia clients. We are hoping that you will experience some of the sensory impairments that are clients are used to experiencing on a daily basis therefore creating a deeper level of understanding.

This course is absolutely free and fully funded by A Class Care. The course will last approximately 2 hours with an experience within the tour bus plus 1 hour debrief session to go through your experience and gain further understanding of what its like to have a Dementia.

The course will provide you with the following:

  • Virtual dementia experience
  • Understanding of what it like to have dementia
  • Sensory change experience
  • Tips and support on how to support a loved one or client with Dementia

The course will take place our central office in Waterbeach. There will 3 available time slots with limited spaces. The details of which are below:

  • 9.30AM to 12.00PM
  • 12.15PM to 2.45PM
  • 3PM to 5.15P

Experience Dementia First Hand

Experience Dementia First Hand

You can book your free space today by emailing or contact Mercy Canning on 01223 864 066 Option 1 with the time that you would like to attend.

Please feel free to pass this to any of your colleagues or clients that you think may benefit from the course