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COVID-19 – Live In Care Can Help

Live In Care during COVID-19

A Class Care is committed to providing care solutions that are both safe and will protect our client’s during this difficult time.

Who is at risk

The PHE is encouraging clients that are considered high risk to remain at home.

People at higher risk include those who are over 70, regardless of whether they have a medical condition or not, and people under 70 with any of the following underlying health conditions:

  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis, chronic heart disease, such as heart failure, chronic kidney disease, chronic neurological conditions, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy, diabetes. You can find a full list by clicking here.

It is really important that those clients that are of age and are in a high-risk category must keep themselves safe. The NHS, Public Health England and the World Health Organisation (WHO) who have urged those more vulnerable, to take precautionary measures such as avoiding non-essential travel and to seek help wherever possible.

There maybe circumstances, where you (main carer or a loved one) is self-isolating because you might be in the high category group. In which case care support maybe required. It is important that people are not alone during this critical time (read blog about loneliness) and still receive vital care. Our Live In Care service can help.

A Class Care Live In Care – How Can It Help You

Live In Care is the safest care option available. Our carers will remain in the home for 24 hours per day 7 days per week and they have no interaction with other people. This therefore significantly reduces the risk of cross contamination. Residential care homes have their place. However, there is still a risk of a number of carers visiting a number of different clients within the home. Also, clients would like to remain within the familiar surroundings of their home.

What are the benefits of Live In Care?

  1. 121 Care – The carer will be able to provide all aspects of daily care including shopping, administering medication and support with personal care. Giving, you and your loved one confidents that around the clock care is being provided at in the comfort of their own home.
  2. Priority shopping – We have a list of local food providers that will provide our carers with priority access to food and essentials. Therefore, they will always be in receipt of the things that they need and in some cases the providers will deliver the weekly shopping directly to the home.
  3. Medication – The pharmacist will deliver this safely to the home and the carer will ensure that the correct quantity has been received.
  4. Domestic duties – The carer will ensure that the domestic duties are completed including following the company’s strict infection control policy.
  5. Self-Isolation – Having companionship, ongoing to support during a period of self-isolation is vitally important. Our carers will support our clients with Face Timing loved ones so they do not miss the people that they care about.

Hospital Discharge

It important for the NHS to be supported during this time. We are currently supporting several local hospitals with safely discharging patients into our care.  This includes providing our Live In Care services with as little as 24 hours’ notice. We will ensure that a full care needs assessment is completed and arrange for an experienced carer to provide bespoke support. If your loved one is in hospital and needs immediate care, you can contact our friendly care team today.

We appreciate that the COVID-19 has had an impact on some people and their daily lives. However, we are here to help, and our specialist COVID-19 team are able to provide comprehensive guidance and support. If you have a specific question relating to COVID-19 you can email us at alternatively contact our team on 01223 864 066

COVID-19 – A Class Care’s support

A Class Care are working to ensure that we are keeping you, your loved one’s and our community safe. The government has recognized that social care is fundamental to many people out in the community and recognize that support should be readily available. Our efforts and attention has been focused on making sure you are safe.

We wanted to assure you and our future clients that we will be continuing with our normal business functions. We have a robust business continuity plan in place, which is reviewed daily, to ensure that we can minimize the risk of cross contamination. Our proactive approach will help to ensure that we are creating a safe and effective delivery of our services to you.

To reassure you, the following actions have been taken:

  • We have an ACCRT ( A Class Care Rapid Response Team) this are additional carers who are on standby to provide care in an event of an emergency.
  • We have increased our recruitment efforts. All candidates will be subject to the same rigorous checks including DBS( Police checks) and reference checks. This will ensure that we can support not just A Class Care’s clients but other providers. We are extending our resources to hospitals, other care agencies and residential services.
  • All staff have received infection control training and regular updates to keep themselves & our clients safe.
  • We have an FAQ section for clients or their families in case they have additional concerns or questions
  • A dedicated Health & Safety Committee has been set up that will provide sound advise and support to not just the carers but anyone else concerned.
  • All our clients and carers have received PPE including Hand Sanitizers. We have received additional stock to ensure safe hygiene practices are being continually observed
  • Posters on hand hygiene has been placed all over the offices and distributed to the carers
  • Prioritizing Live In Care services to reduce cross contamination
  • All carers have been asked to remain at the property to avoid different carers visiting. Again, to reduce the risk of cross contamination We have advised our clients, professionals and family members to reduce visits. This will help to reduce the risk of cross contamination.
  • Joint working with grocery providers and volunteer services in the community to provide basic provisions to clients that are self-isolating.
  • We are also offering support to families with children that are self-isolating including issuing resources that will help with home schooling.

We appreciate that a number of you may have concerns not only about yourself but for your loved ones. We are happy to help answer any questions and to support you in any way that we can. If you have any questions, you need some advise or guidance, then please contact our Health & Safety Lead or call us on 01223 864 066


Stay Safe – Coronavirus

A Class Care would like to ensure that we are providing you with information that keeps you or your loved one is safe at home. There has been a lot of information in the public domain. However, we would like to update our clients on our Business Continuity plan and what support will be putting in place for both the carers and clients. A Class Care has formed a Crisis Management team that has devised a plan to manage the potential outbreaks. We are closely following the HSE ( Health & Safety Executives) World Health Organisation, NHS guidelines and the Department of Health and Social Care guidelines (DHS).

If you have visited a number of countries such as:

  1. China
  2. Northern Italy
  3. Special Care Zones in North Korea
  4. Hong Kong
  5. Japan
  6. Macau
  7. Malaysia
  8. Singapore
  9. Taiwan
  10. Thailand

You may be  required to self isolate yourself. Following this link if you feel that you maybe at risk

The symptoms of the Coronavirus COVID-19 are as follows:

  1. Difficulty in breathing
  2. A cough
  3. A fever

We have provided you with some guidance notes that is applicable to the care industry.

The DHSC guidelines indicates that it "remains very unlikely that people receiving care in a care home or the community will become infected".

The DHSC has advised care agencies that "there is no need to do anything differently in any care setting at present". However, care staff are being asked to wash their hands frequently with soap and water, or use alcohol sanitiser, to help prevent the spread of respiratory viruses, especially after taking public transport.

All care staff have been reminded to cover coughs or sneezes with a tissue, then throw the tissue in a bin, and we have instructed staff that may feel unwell to stay at home and not attend work.

A Class Care has a robust hygiene and etiquette policy that includes the following:

  1. Wash hands before leaving home; on arrival at work; after using the toilet; after breaks and sporting activities; before food preparation; before eating any food, including snacks; before leaving work and on arrival home
  2. Avoid touching eyes, nose, and mouth with unwashed hands
  3. Clean and disinfect frequently touched objects and surfaces.

If you or a loved one have questions about the Croner Virus then please contact Mercy Canning - Health & Safety Lead. If you are worried about your symptoms please

call NHS 111. Please do not go to their GP or other healthcare environment. Should there be further developments we will update this site and contact our clients directly. 

A Class Care – Harpur Centre Bedford

We are pleased to announce that A Class Care will be meeting and speaking to guests about our wellbeing service. Our wellbeing service is to promote peoples rights of staying in their own homes for as long as possible. We are going to speaking to guests about:

  1. How to fund your care
  2. What are the alternative services to Live In Care
  3. What happens if you or your loved one loses capacity in the future
  4. Where can you access support services that can help a love one stay at home
  5. What is Live In Care and how it can help you or a loved one especially if your a informal carer
  6. What is respite care - how that can support you if you or a loved one if you would like to take a break.

This will be both casual and informative day.

How to find us.

We will be at the Harpur Centre, Bedford on Friday, 27th February from 8AM until 5PM. We will be based near Fraser Heart Jewelers. Pop down and ask us some questions. We will be more than happy to help. If you want to call ahead then please contact our friendly care team on 01223 864 066. or email us at


A Class Care – Radio Feature

We had a wonderful time at Bedford, Hospital Radio station. Thank you so much for Geoff and Sue for having our Operations Director Mercy Canning as a guest speaker. As some of you maybe aware, A Class Care now has a Branch in Bedford based in Brickhill. Its exciting to be extending our care services to the county of Bedford.

A Class Care has a goal this year to promote the benefits of people remaining independently within their own homes. We are therefore reaching our to as many people as we can to talk to them about how Live In Care, Respite Care and Night Care can make a difference to an individuals overall wellbeing.

During the interview Mercy Canning had expressed that "people only seem to know about hourly care in the community and residential care but they don't know about the care in the middle. It is therefore our responsibility to make people aware so patients and their family members can make an informed choicewhen selecting care. And not a choice they later regret as they did not have all the information available to them". Mercy had spoken to an individual recently who had agreed with her mother to stay in a residential care home. However, had she known Live In Care existed she would have most certainly taken that option.

We want to work with Gp's, Commissioners, Social Workers and any other agencies to ensure that they promote services that works in the clients best interest and not go for the easiest option. Residential care does have its place especially if there is a nursing or clinical need. However, all options should be explored. The Company Directors will be up and down the country promoting Live In Care services and will be a guest speaker on a number of radio stations so please stay tuned.

What are the benefits of a Live In Carer I hear you say? Well, here are just a few benefits.

  1. People have autonomy over their own care and routine. They can go to bed when they like, eat what and when they like. The only schedule they have is their own. The carer is there to support the clients schedule and make sure they are safe within their own homes.
  2. Family and friends can visit or call whenever they want to. Its not like a hospital when visiting hours are set at a specific time.
  3. Our clients can remain within the familiar surroundings and the comfort of their own homes. Many people have raised their children within their homes and the sight/ smell brings back familiar memories. It gives people a sense of familiarity and security.
  4. You have the same and regular carer. You get to know the carer, build up a rapport and relationship with them. They do become friends.
  5. Family members have peace of mind. You may have a son, daughter or loved one that might live abroad. They can have a peace of mind that the person they love is being looked after safely at home.

There are so many added benefits of having a Live In Carer. If you want to find our more then you can always give our friendly Care Team a call on 01223 864 066

Stay tuned for our next radio appearance.

A Class Care -Home Care Business Award

A Class Care Home Care Provider our proud to announce that they were this years Finalist for the Medium Business of the year award. The local  award looks at customer service, client relationship experience and business development. The award ceremony was held at Ely Cathedral and A Class Care was presented with a certificate confirming their top place. Mercy Canning, Company Director was quoted as saying

"We are all so proud of the team and everyone that has contributed to both the success and growth of A Class Care. We will continue to strive to put our clients first and ensure that we recruit the right people to achieve this. The growth and development of the service allows many others to receive the benefits of our service enabling our clients or others to remain in their homes for longer......A Class Care was started because we want to look after our clients like our parents. We aim to take this mission throughout the UK" .

Nicky Jones, Company Director " Our team has worked with both dedication and passion to meet the needs of our clients and their families. Their needs will always come first. We  consistently strive to achieve excellent customer satisfaction and experience . This is only achieved by our dedicated staff who are committed to making a difference and improving the lives of others. We cannot accept this award in isolation but recognize the hard work of our carer's and office staff."

A Class Care is currently working on a business strategy plan to extend our Live In and Home Care services to other client groups. This is an exciting year for A Class Care and we are looking forward to the future.

Dementia Vitual Reality Tour Bus

I am pleased to announce that A Class Care have teamed up with Train2Care to offer you a Free virtual reality dementia experience. I have attached our poster for your reference. This course is aimed at professionals, care givers or family members that have some contact with clients with Dementia.

We are aiming to promote the awareness of Dementia by providing an empathetic and sensitive approach to Dementia clients. We are hoping that you will experience some of the sensory impairments that are clients are used to experiencing on a daily basis therefore creating a deeper level of understanding.

This course is absolutely free and fully funded by A Class Care. The course will last approximately 2 hours with an experience within the tour bus plus 1 hour debrief session to go through your experience and gain further understanding of what its like to have a Dementia.

The course will provide you with the following:

  • Virtual dementia experience
  • Understanding of what it like to have dementia
  • Sensory change experience
  • Tips and support on how to support a loved one or client with Dementia

The course will take place our central office in Waterbeach. There will 3 available time slots with limited spaces. The details of which are below:

  • 9.30AM to 12.00PM
  • 12.15PM to 2.45PM
  • 3PM to 5.15P

Experience Dementia First Hand

Experience Dementia First Hand

You can book your free space today by emailing or contact Mercy Canning on 01223 864 066 Option 1 with the time that you would like to attend.

Please feel free to pass this to any of your colleagues or clients that you think may benefit from the course

Planning for your care

Planning for your care.

Live-in Home care is a fantastic way to receive care whilst remaining in the familiar surroundings of your home. As with all services it comes with a fee which is considerably less than a nursing home but with many added benefits. Paying for your care or that of your loved one should be planned as early as possible. Paying for Home Care can be a daunting and unfamiliar feeling but there is support out there that you can tap into for either yourself or a loved one – especially if savings may not be an option.

A Class Care Home Care Cambridge has provided you with a list of options that may aid you when funding your care.

Savings – Equity release

Saving’s, equity release, investments and immediate care annuity.

Savings – Putting money each side over the years to pay for your care is a standard option and can be released slowly for the period that you need care. However, please read the below section detailing what support is available should your savings fall below the threshold.

Equity Release

There are 2 types of equity release available:

Lifetime Mortgage & Home revisions.

Both types of equity release allow you to stay in your home and release money from the property (either as a lump sum or a series of smaller amounts). It is vital that you seek expert advice to ensure that you make the right decision.

Lifetime Mortgage – You can take out a loan against your property and still own it. You do not normally have to make regular interest payments unless you choose to do so. The loan is usually repaid when the property is sold after the last remaining owner passes away

Or moves permanently into a care home

Home Revisions – You could update your property which could increase the value of the property which could enable you to increase the value of the property. Therefore, taking out the difference between what was paid for the property and the current market value.

Care Annuity

You could secure a guaranteed income with a care funding plan to pay for your care fees. This is known as long term care annuity or immediate needs annuity. This means that you are able to take out insurance policy that pays a regular lifetime income towards your care fees. There are a number of positive advantages to securing a care annuity as it’s the only plan available to help you fund you care for a lifetime and you can use the funds to pay directly to a provider.

We would recommend that you speak to a financial advisor that maybe able to provide you with the full advantages of this funding service.

Local Authority Funding

Currently in the UK care funding is means tested at a level of £23,250.00. This basically means that if you own assets or have savings over £23,250.00 you will be required to pay for your own care. However, if you are unwell or suffer with Dementia or a long-standing debilitating illness you may be eligible for NHS funding through the Continuing Health Care Team (CHC).

If you have funding that is less than £23,250 the local council may assist with funding. Its advisable that you request a care assessment a few months before your capital reaches less than £23,250.00 as there can be some delay with completing the assessment and if approved the cancel funding the care and providing you with you further information.


There are state benefits available that are not means tested and are tax-free. If you are under 65 years-old and are looking for help to fund care you may be eligible for the Disability Living Allowance.

If you are over 65 years-old, you may be eligible for Attendance Allowance. The contribution is paid at the rate of £55.10 per week or £82.30 per week, dependant on whether you need 24-hour help.

Here at A Class Care Home Care Service Cambridge we want to encourage all our prospective clients to remain at home for as long as they can. We want to make sure that you have chosen the best option for you and your loved one when it comes to funding options. If you would like to find out more about the cost of care or how to find suitable care then please do not hesitate to contact us on 01223 864 066 or email

Team Work

Combat Cancer- Race for life

We are pleased to announce that office staff at A Class Care are proudly taking part in one of this year’s Race For Life events in Cambridge on 7th July. We are entering as a team and collectively raising money for the worthwhile charity Cancer Research. As a care company we know only too well the devastating effects cancer has on thousands of lives across the UK. We have seen first hand the upsetting effects that cancer has done to thousands of people across the world. Statistic have shown that 1 in 5 people have been effected by cancer either personally, through a friend, family member and colleague. It is for this reason we feel that we have to stand up to cancer! We must do our bit to combat this disease and to celebrate all those that have beaten this disease.

Cancer research does not receive any government funding and their preventative research is 100% dependent on the funds that have been raised. With the money that has been raised it can be used towards finding new ways to prevent, diagnose and treat cancer.

Help us and Cancer research UK create a better tomorrow for more people.

If you feel you would like to help us on our way to raising as much money as we can please click here to make a small donation. 

Ipswich Live In Carer

Satisfaction Survey Results

Home Care in Cambridge & Live In Care

Don't just take our word for it. Find out what our clients think.

A Class Care always strives to improve our Live In Care services and the only way we can achieve this is by finding out what our customers think. Here you will find the results of our recent survey.

Persons completing the survey 

36.8% was completed by the Client

5.3% was completed by the Carer on behalf of the Client

31.6% was completed by a family member on behalf of the Client

26.3% was completed by other – this could be a friend, private cleaner etc.

Dignity & Respect 

94.8% of clients or their representatives have stated their carers treat them with dignity and respect and 5.3% thought that they were fair. We are ecstatic to see that our carers treatment of our clients is consistent with the ethos of the Company. We consistently reinforce the message that our clients are our family and are to be treated as such.

Continuity of Care

Collectively, we have scored 94.4% Excellent or Good. This is a fantastic achievement and we are extremely happy with this response. The Coordination team have worked hard to ensure that our clients receive the same and regular carers. To ensure that we meet that objective we consistently ask the clients how they feel about the carer. We are pleased that this has been effective, and we will continue to increase our efforts in this area.

Choice and involvement 

Excellent response rate with the clients and their representative scoring a collective rate of 94.4% being Excellent and Good.  We are extremely pleased to see that we are providing an inclusive service and clients are involved in all aspects of their care. This figure is in line with dignity and respect which demonstrates A Class Care strength is providing person centered care. Whilst the figure is pleasing, we do not want to become complacent and efforts will be continued to be made to provide an comprehensive service.

Would you refer A Class Care to your friends and Family 

A staggering 100% of clients said Yes. This is fantastic and consummate to the efforts that both the carers and office staff have made. We are really proud of team and we can honestly say they work incredibly hard to meet the exacting needs and standards of our clients. Well done guys and thank you to the client who have entrusted A Class Care with their care.

Please contact our friendly and helpful team on 01223 864 066 if you would like to find out more or email